Shipping and delivery

Fast delivery across Europe

At Swiss Nutri, we understand that you want to receive your order quickly. That's why we process orders as efficiently as possible and aim to dispatch them promptly after they are received.

Delivery area

We deliver to destinations throughout Europe. Available delivery options and estimated delivery times may vary depending on the destination country and will be shown during the ordering process where applicable.

Shipping costs

Shipping costs may vary depending on the destination and order details. The applicable shipping cost will be displayed during checkout before you complete your order.

Order processing and shipping times

As soon as we receive your order, we begin processing it. Orders are prepared and dispatched as quickly as possible on business days. Orders placed on weekends or public holidays are generally processed on the next business day.

Estimated delivery times:

Delivery times depend on the destination country and local delivery conditions. Most orders are delivered within a few business days after dispatch, although international deliveries may occasionally take longer.

Please note that delivery times are estimates and cannot be guaranteed. Delays may occur due to factors such as customs procedures, local delivery conditions, public holidays, or periods of unusually high shipment volumes.

Delivery address

Your order will be delivered to the delivery address provided during checkout. Please make sure that all address information is complete and correct, including the recipient's full name, street and house number, postal code, city, and country.

For business addresses, please include the company name and department where applicable. Additional address information may also be provided when necessary to help ensure successful delivery.

What to do if you're not home?

If you are not available when delivery is attempted, the local delivery service may leave instructions, arrange another delivery attempt, deliver the parcel to an authorised pickup location, or provide another available delivery option.

The exact procedure depends on the destination country and the local delivery service responsible for the final delivery.

Transfer of risk

Responsibility for the shipment is handled in accordance with the applicable terms and consumer protection laws for your delivery destination.

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible at support@swissnutri.ch. If your parcel arrives damaged, please take photos of the packaging and products so that we can investigate the issue and assist you with an appropriate solution.

Unsuccessful delivery

If a delivery cannot be completed, the parcel may be held at a local pickup location, returned for another delivery attempt, or returned to us depending on the procedures used in your country.

Important: If a parcel is returned to us because it was not collected, the delivery address was incorrect, or delivery could not be completed, please contact us. We will help you determine the available options. Additional shipping costs may apply if the order needs to be sent again.

Delivery to pickup locations

Delivery to parcel shops, pickup points, lockers, or similar locations may be available depending on the destination and the delivery options offered in your area. Where available, these options may be shown during checkout or provided by the local delivery service after dispatch.

Questions about shipping?

If you have questions about your order, shipping status, or estimated delivery time, please contact us at support@swissnutri.ch. Our customer service team will be happy to assist you.